Virtual Private Servers and Web Hosting
June 30, 2009
A brief introduction of vps hosting and its difference from shared hosting services. Read more…
Books For Web Hosting
June 30, 2009
Any new release books on Web Hosting Business & good techniques?
Customer gone too far
June 30, 2009
We had a customer sign up about 2 weeks ago who has taken things a step too far. Subject to our terms of service we did not issue a refund on the service (for many reasons that are not even that important now) and the customer who is local to our registered office has been bombarding us with death threats and registering other domain extensions of our business (wisededi.co.uk).
Now some people would be thinking this is a bit farfetched over $65 and we have had the full cooperation from organisations such as Google with regards to providing evidence and suspending the accounts in question, some webhosts don’t seem to care that they have these people on their network even though they have previously been removed for abuse to their staff. However the question is , should we take the evidence we have to the authorities, Afterall we do have full contact details of the customer in question and i am no level expert but these could be classed as very serious offences.
I don’t want to post any of the communication here but i can assure its very very threatening behaviour
Regards,
doing hosting company client survey, need help with questions
June 30, 2009
any help would be appreciated. thanks
What is your overall satisfaction with hosting company? (1-10)
What is your satisfaction level with the features/hosting options hosting company Provides? (1-10)
How would you rate our development during the past 6 months? (1-10)
How likely they were to recommend HostGator to a friend or colleague? (1-10)
How confident are you that when you send a ticket to hosting company Support (1-10)
You will get a prompt answer 1-10
The issue will be quickly handled/resolved by tech support in a timely manner 1-10
How would you rate the positive customer service ability of a typical hosting company employee?
Does the hosting company network meet or exceed expectations?
Please rate your overall experience with the hosting company Technical Support team
Was your machine provisioned in a timely or satisfactory manner?
What does hosting company do well that requires little to no improvement?
What can hosting company do to improve the client experience?
Does hosting company Fulfill or exceed expectations?