Customers leaving in the middle of the night

i’m talking about finding another host (like godaddy) and switching DNS’s etc.)

Question: After that point (especially when they don’t return your calls) do you just assume they left and go through with the appropriate cancellation process?

I mean, giving the benefit of the doubt, there is a very small possibility, they changed IP addresses but are still using URL-forwarding to your site.

In the case i’m talking about, the website A record is pointed elsewhere as is the DNS. The MX is still pointing to our servers though… and no response - of course.

Lawrence

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