Delinquent Resellers

I need some advice. I currently have a reseller who is over 28 days past due. I have tried my best not to suspend the account out of good faith. I also feel sorry for the 12 customers that the reseller has. Of couse it is not fair to my company to give this person a free ride, but what can I do to make myself look like the big man.

I have also made no less then 10 attempts to contact the account owner to arrange a payment or even to see if he has intent to continue the service. I have also traced the nameservers of all of his domains to ensure that the have not moved to another host, but they are still pointing to me.

What is my best option in this case, I really want to avoid suspending all of his customer accounts. I also do not think it is ethical for me to contact his customers and offer to move them, but what do you all think.

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