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doing hosting company client survey, need help with questions

June 30, 2009

hi guys, we are doing a survey for our hosting clients and want to get some ideas/input from this crowd, some rough sample questions below, but i want to get an overall feel on how we are perceived for the qualities below by our clients.

any help would be appreciated. thanks

What is your overall satisfaction with hosting company? (1-10)

What is your satisfaction level with the features/hosting options hosting company Provides? (1-10)

How would you rate our development during the past 6 months? (1-10)

How likely they were to recommend HostGator to a friend or colleague? (1-10)

How confident are you that when you send a ticket to hosting company Support (1-10)

You will get a prompt answer 1-10

The issue will be quickly handled/resolved by tech support in a timely manner 1-10

How would you rate the positive customer service ability of a typical hosting company employee?

Does the hosting company network meet or exceed expectations?

Please rate your overall experience with the hosting company Technical Support team

Was your machine provisioned in a timely or satisfactory manner?

What does hosting company do well that requires little to no improvement?

What can hosting company do to improve the client experience?

Does hosting company Fulfill or exceed expectations?

Read more…

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