Uptime SLA and Refunds query
July 30, 2009
Hi,
If we guarantee 99.9% uptime, do we need to maintain it for a year or for every month?
If it is per year, how to refund and if it is per month, when do we have to refund?
And what are the recommended refund values as % of annual hosting charges?
Thank you for your time - We are still learning!
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