Right now our live chat support is not 24/7, more so 12/24 and our tickets average a 2-8 hour response/resolution time. If we would have a team to handle true 24/7/365 live chat support with 15 minute ticket response times would it be worth a price increase for new clients?

For example:

$8.95/mo would go to $12.95/mo
$16.98/mo would go to $22.95/mo

We love the thought of stellar service but would clients be willing to pay for it? Any thoughts would be greatly appreciated.

Thank you,
Jose

Right now our live chat support is not 24/7, more so 12/24 and our tickets average a 2-8 hour response/resolution time. If we would have a team to handle true 24/7/365 live chat support with 15 minute ticket response times would it be worth a price increase for new clients?

For example:

$8.95/mo would go to $12.95/mo
$16.98/mo would go to $22.95/mo

We love the thought of stellar service but would clients be willing to pay for it? Any thoughts would be greatly appreciated.

Thank you,
Jose

Right now our live chat support is not 24/7, more so 12/24 and our tickets average a 2-8 hour response/resolution time. If we would have a team to handle true 24/7/365 live chat support with 15 minute ticket response times would it be worth a price increase for new clients?

For example:

$8.95/mo would go to $12.95/mo
$16.98/mo would go to $22.95/mo

We love the thought of stellar service but would clients be willing to pay for it? Any thoughts would be greatly appreciated.

Thank you,
Jose

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